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4 comments

1. They amended their terms of contract 1 week after signing it. The rep that signed you up dissappears in 1 week and has no idea what the contract was about.

2. You can never reach your representative via phone or email. The only time they respond is when you submit your schedule.

3. Carriers representatives change every 3 months. Either they get promoted because someone higher up quit, or they just quit alltogether.

4. Constant mistakes in funding including the amounts always short, or to the wrong destination(fuel card/ach/wire.)

5. The only time they start caring is 1 month before the contract is over and you tell them you are going to leave. Thats when they start calling all the time and praying for you to stay. DON'T REGARD. They are just trying to hook you on.

Reason of review: Poor customer service.

Location: Vancouver, Washington

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Guest

I completely agree and have gone through several of the same issues. I am constantly having problems getting ahold of my rep and will send several emails and call several times still with no answer.

I have even sent emails up the line and still have a hard time getting a response. It usually takes a day or two to get paid so do not buy into their be paid in hours slogan.

Worst customer service ever and worse first experience factoring. Never factoring again once this contract is up.

Guest

This is the WORST WORST WORST WORST WORST WORST WORST WORST WORST COMOANY EVER.... PLEASE STAY AWAY FROM THESE F...ng THIEVES

Guest
reply icon Replying to comment of Guest-1353079

Thanks for this review

Guest

Have you tried Steelhead Factoring? They are located in Southern Oregon and have a great same day Billing Program. Their number is (541)2**-** four three

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